You will serve as customer liaison on projects to assure success throughout the entire customer life cycle. You will also interact with clients/customers, staff, management, and applicable departments at SAS, leveraging domain and industry expertise, knowledge of the sales cycle, and the concept of business solution selling.
Your duties will include acting as a customer liaison, fully managing customer expectations; supporting large-scale projects and managing smaller scale projects using win/win negotiation principles. Also included in your duties will be conducting assessments, presales, and implementation activities that require matching skills with specific agendas, services, requirements, and tasks; identifying and reviewing assignments of team members for these activities, including adding domain, administration, and contracts expertise; working with account management teams as needed to assist with development of proposals for software and services deals; completing risk assessments and participating in deal review sessions; assuming fiscal responsibility for projects and ensuring that quality assurance and test plans are included; developing, communicating, and tracking all aspects of project plans with the project team; resolving conflicts between the project and other organizational units; and overseeing activities with respect to customer satisfaction, change and knowledge management, as well as the overall summary for each engagement.
SAS looks not only for the right skills, but also for a cultural fit. We seek colleagues who will contribute to the unique culture that makes SAS such a great place to work. We look for the total candidate: technical skills, culture fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.SAS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.