SAS believes in the whole employee experience. Meaningful work. Empowerment to make a difference that changes people’s lives. Dynamic work environments that foster innovation. And an award-winning culture that makes it all possible. We believe great ideas can come from anywhere. Whether you're a university recruit, or an experienced professional ready for the next big challenge, SAS brings perks, passion, and the potential to grow. No limits.
To prepare you for an opportunity with SAS Technical Support, you’ll attend a 16 week technical training program in Cary, NC. In addition to providing soft skills training, the Technical Support Academy provides training in core SAS technology areas. You’ll receive the tools necessary to enable you to provide support for enterprise-class SAS software applications and/or solutions. During the Technical Support Academy, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve six professional SAS certifications.
Upon completion of the Technical Support Academy, you will work as an Associate Technical Support Engineer to provide support for enterprise-class SAS business software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solution components. Technical Support Engineers will work with all divisions within the primary business of SAS to solve customer’s in-depth and complex problems.
As a Technical Support Engineer, you will provide in-depth support for the SAS suite of Health and Life Sciences products and solutions. These products include, but are not limited to, SAS Life Sciences Analytic Framework, SAS Clinical Trial Data Transparency, and SAS Episode Analytics. You will also have responsibilities for supporting JMP Software and the JMP Scripting Language. Your primary responsibilities will include:
To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status.
The level of this position will be determined based upon the applicant's education, skills and experience.
Resumes may be considered in the order in which they are received.
SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.