• Director, Customer Intelligence Testing

    Job Locations US-NC-Cary
    Requisition ID
    Research and Development
    Visa Sponsorship
    Travel Requirements
  • Overview

    We are looking for a strong, talented, and experienced Director for our Customer Intelligence Testing team to help us continue to adopt and evolve our solutions. Our Customer Intelligence product is a cloud-based continuous-release product. You will be working across the boundaries of development, test, information technology and enterprise hosting to conquer new challenges for our division and company. You will be working as part of an elite agile team driving improvements and innovation in the Customer Intelligence solutions with responsibility for ensuring all releases meet quality criteria through test planning, test execution, quality assurance and issue tracking. The role requires strategic thinking and planning and providing expertise throughout the entire product development life cycle with a strong sense of quality ownership making sure that quality is baked in from the start.


    This is an excellent opportunity to join an established company consistently ranked among the best places to work globally, join a high-performing team as well as make a deep and lasting impact with excellent career-growth opportunities. If you fit this job description, I encourage you to apply and take your skills to the next level.


    Primary Responsibilities:

    • Direct the development of the testing strategy, methodology, discipline and framework. Driving continuous improvement in areas of automated testing and agile testing.
    • Work with Agile team to develop and execute testing strategies to meet and exceed department and corporate quality goals.
    • Provide product direction leadership through collaboration with Customer Intelligence development, Product Management, Marketing, Sales, Customers, and others within and outside SAS.
    • Focus on continuous QA improvements including usage of appropriate testing tools, test techniques, and test automation.
    • Monitor and ensure that products / projects adhere to established R&D practices, procedures and schedules.
    • Provide technical leadership as appropriate to the division / department.
    • Initiate and enable cross-divisional collaboration to improve overall effectiveness of the R&D organization.
    • Represent the company and provide product presentations within or outside the company.
    • Direct and manage all aspects of the department including teamwork, performance management, providing feedback, and staff professional growth through collaboration with SAS Human Resources, SAS Education and Executive Leadership.
    • Keep current on relevant industry trends and standards as well as changing requirements and developments in the applicable product markets.

    Essential Requirements:

    • Bachelor's degree in quantitative field, preferably Computer Science, Math, or Statistics or related quantitative field.
    • 7+ years of programming or testing experience.
    • Experience working with CI/CD technologies.
    • Demonstrated experience leading or managing technical staff at all levels.
    • Demonstrated ability to drive the overall planning and execution of complex testing activities.
    • Experience with DevOps methodology/practice.

    Additional Skills and Abilities:

    • Ability to foresee and anticipate issues, provide change management, and provide correct execution path to/with the engagement of executive leadership accordingly.
    • Highly proactive and able to drive things aggressively and not wait for customers to provide direction.
    • Strong decision-making skills to align with end customer business goals and simultaneously balance time, resources, and scope.
    • Innovative thinker with a growth mindset.
    • Flexible with the ability to work under pressure.
    • Ability to motivate a team, recognize good talent and bring out the best in each individual.
    • Strategic planner; driving innovative strategies and implementing them to closure.
    • Leader of change with the capabilities to build a culture of trust.
    • Inspirational leader with a high EQ.

    SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.


    Additional Information:

    To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.


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