• Sr Associate Customer Reference Manager (Contract)

    Job Locations US-NC-Cary HQ
    Requisition ID
    Visa Sponsorship
    Travel Requirements
  • Overview

    6 month Contract Position


    As a Customer Reference Manager, you will develop and manage customer references that support the needs of our Marketing and Sales teams. You'll cultivate and strengthen internal and external customer relationships in order to build a rich database of references that can be leveraged globally to promote the credibility of SAS and our offerings. The ideal candidate will be able to work across departments, think strategically and analytically, and have a passion for connecting with customers. Success in this role requires a full understanding of SAS’s marketing strategy, product suite and sales process, as well as customer perceptions and considerations.


    Primary Responsibilities:

    • Consults with customers and sales representatives to identify prospective references.
    • Builds and strengthens customer relationships to drive awareness and third party validation for SAS.
    • Works with sales representatives to fulfill their requests for customer references and to help close deals.
    • Maintains reference records and usages in our customer reference database, including technical and business aspects of each customer's use of SAS solutions.
    • Communicates with sales teams, marketing stakeholders, and customers through phone, email, and in meetings.
    • Organizes peer-to-peer reference discussions between customers.
    • Recruits customer presenters for executive and other sanctioned events.
    • Works with analyst relations team to nominate customers for industry analyst surveys.
    • Collaborates with marketing stakeholders to coordinate customer interviews for the production of customer success stories, articles, videos, ads, etc.

    Knowledge, Skills and Abilities

    • Experience with sales, sales operations, or account management
    • Professional presence and poise to navigate relationships with external customers
    • Excellent interpersonal, verbal, and written communication skills with an outgoing personality
    • Demonstrated ability to relate technical and business concepts to user needs
    • Demonstrated ability to multitask, managing time sensitive and top-priority requests simultaneously
    • Ability to work and learn independently

    Education & Experience Required

    • Bachelor's degree, preferably in Business, Marketing, Computer Science, or other quantitative field.
    • 2+ years of experience in sales, marketing or business communications within the technology industry.

    SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.


    Additional Information:

    To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency 


    Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.


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