Cloud Customer Technical Engineer

Job Locations US-NC-Cary HQ
Requisition ID
Information Technology
Visa Sponsorship
Travel Requirements

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?” 


If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless. 


What we do  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.  Are you eager and passionate to learn, grow your skills, and immediately contribute to the cloud solutions being developed at SAS.  Come join our SAS Cloud and Information Services, Managed Application Services Customer Technical Engineering team.  The team is applying new technologies and implementing methods to deploy, support, operate and scale Software as a Service (SaaS) products in cloud environments.  Our current deployments are in the Amazon (AWS) and Microsoft Azure cloud environments.  We seek eager, innovative, talented, driven engineering candidates to develop, innovate, and build stable, reliable, and highly available solutions.


What you’ll do

As a Customer Technical Engineer you will have the opportunity to work with cross-functional teams and technical leaders in areas including software development,  technical support,  and customer success  to deploy, manage, and automate  the SAS product solutions and operating infrastructure. We embrace a devops culture and use an agile development model to continuously deliver while also relentlessly seeking improvements in product capability, process, and quality. Your role will include deployments, automation, and monitoring to ensure healthy functioning and self-healing environments.   The team helps define best practices and a managed application services framework to scale across the institute. 


Become a leader at SAS.  We strive for colleagues who will contribute to the unique culture that makes SAS such a great place to work. If you bring passion, enthusiasm, technical skills, relationship skills, problem solving, good communication, and of course, innovation, apply and get ready to make an impact!!


You will:

  • Develop, support, and manage services using Infrastructure-as-a-code automation in Azure and AWS cloud using cloud agnostic tools (eg. Terraform, Ansible, CloudFormation)
  • Maintain existing cloud environments and services
  • Perform Site Reliability Engineer (SRE) role to support existing cloud infrastructure and applications
  • Handle release, fixes, change management, and configuration management for deployed pre-production and production application environments
  • Integrate 3rd party tools and capabilities with cloud infrastructure (APM, monitoring, logging, external processors etc.)
  • Participate in cloud projects, development automation, security, and implement best practices related to new and existing deployments
  • Participate in on-call rotational assignments

What we’re looking for

  • Bachelor’s degree in Computer Science, Engineering, related field, or equivalent experience
  • 4+ years of experience in cloud, web hosting, highly available, resilient applications and/or related activities
  • 4+ years of experience in at least one high level scripting or software development language such as Python, Groovy, Bash, Ruby, Perl, Java, Go, Camel
  • Understanding of web-based systems and the concepts behind cloud solutions
  • Experience with Linux server applications and infrastructure
  • Experience with Azure, AWS, GCP, or similar cloud products and infrastructure
  • Experience using a source code control system (ex. GIT, Mercurial, SVN)
  • Experience of DevOps processes for continuous integration (CI) and continuous deployment pipelines (CD), build automation, configuration management (Jenkins, Ansible, Terraform, Puppet, etc.) is a plus
  • Understand container technologies such as Docker, Kubernetes
  • Adept at working in a collaborative, team-oriented environment
  • Be a proactive, self-directed, detail-oriented, independent worker with strong interpersonal and communication skills
  • Demonstrated problem solving skills
  • Passion for continuous learning and mastering computer-related technologies
  • You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

The nice to haves

  • Experience working in a DevOps model and Agile development methodology
  • Experience working in a globally dispersed team and with globally deployed products. 
  • Knowledge or experience related to Identity and Access Management (IAM), cloud security and/or certifications such as ISO27001, GDPR
  • Experience with RESTful API based orchestration platforms and real time scoring engines.
  • Experience with PostgreSQL and Oracle databases
  • Familiarity of SDLC processes and tools and ITSM processes and systems, tools such as ServiceNow and JIRA
  • Familiarity or experience developing or using SAS products would be beneficial
  • Understanding of Identity Risk Platform


  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. 
  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.


Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the Pay Transparency notice. 


Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.


All valid SAS job openings are located on the Careers page at SAS only sends emails from verified “” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at before taking any further action.


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