Sr Associate Technical Support Engineer - JMP

Job Locations US-NC-Cary HQ
Requisition ID
20043890
Category
JMP
Visa Sponsorship
No
Travel Requirements
None
Position Type
Professional

**West Coast Candidates Encouraged to Apply**

 

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?” 

 

If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless. 

 

What we do  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live. 

 

What you’ll do

As a Sr Associate Technical Support Engineer, you will provide in-depth support for the JMP family of products. These products include, but are not limited to, JMP, JMP Pro, and JMP Live. You will also have responsibilities for supporting the JMP Scripting Language. Your primary responsibilities will include:

  • Providing technical support to internal and external customers via multiple channels as necessary.
  • Answering "how to" types of questions on the products and procedures. Providing information on known problems in usage notes for all areas.
  • Interpreting documentation and explaining error messages.
  • Interfacing with development and marketing to keep them abreast of software problems, suggestions and general comments and concerns from the user community.
  • Keeping abreast of other vendor products, how they interface and/or compete with SAS products, and contacting vendors to report problems and obtaining information.
  • Isolating and documenting software problems and requesting fixes when needed.
  • Researching user's questions or problems in support area and contacting customer with resolutions.
  • Testing software fixes as necessary.
  • Reviewing documentation for technical accuracy, consistency and user's point of view.
  • Monitoring problem areas and taking steps necessary to reduce inquiries.
  • Interfacing with other groups and taking an active role in product direction.
  • Determining software circumventions when fixes are not feasible.
  • Performing other duties as assigned.

What we’re looking for

  • Bachelor's degree in computer science, global public health, environmental sciences, statistics, biostatistics, or related quantitative field.
  • Ability to work with people of varied technical backgrounds.
  • Excellent written and verbal communication skills.
  • You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

 

Other knowledge, skills, and abilities

  • Familiarity with JMP products.
  • Ability to diagnose a broad range of technical problems.
  • Ability to handle multiple high-priority projects concurrently and adapt to changing priorities and deadlines.
  • Strong decision-making skills. 
  • Strong interpersonal skills.

 

Why SAS

  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. 
  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.

 

Additional Information:

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the Pay Transparency notice.

 

Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

 

In order to work at SAS, you must be fully vaccinated against COVID-19. If there is a medical or religious reason preventing you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have an accommodations process in place to evaluate those requests. 

 

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

 

All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.

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