Principal ServiceNow Architect-Remote

Job Locations US-NC-Cary HQ | US-Remote
Requisition ID
Information Technology
Visa Sponsorship
Travel Requirements

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”


If so, you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences, or answering critical questions. Curiosity is our code, and the opportunities here are endless.


What we do 

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.


What you’ll do

As a ServiceNow Architect for the Cloud and Information Services Division at SAS, you will use your ServiceNow knowledge and experience to be the technical lead for the ServiceNow team of platform developers.  You will work alongside the Business Analysts, Platform Owner, Demand Managers, and Senior Leaders to offer architectural guidance to  ensure robust, scalable, technical solutions are being architected and developed.  You will ensure the platform development team, business unit developers, and citizen developers are following best practices to ensure enterprise class solutions are delivered.   Depending on the project, you will be developing alongside the platform team and will be involved in their day-to-day operations.


*Cary HQ or Remote (United States only)- East Coast time zone preferred*


You will:

  • Define, guide, and support the execution of ServiceNow technical governance.
  • Develop standards and best practices for maintaining the ServiceNow architecture.
  • Support design and implementation of a platform operating model.
  • Provide technical evaluation of demands against ServiceNow platform architecture and capabilities.
  • Offer guidance on prototyping and accelerating time from design to deployment.
  • Work closely with the Business to manage processes end-to-end.
  • Advise on configuration and coding standards.
  • Conduct technical analysis on the ServiceNow applications and modules.
  • Perform ServiceNow configuration and development compliant with best practices.
  • Create and manage ServiceNow documentation.
  • Work with platform admins to resolve issues.
  • Create or manage ServiceNow reports and dashboards.
  • Provide functional expertise; act as product advocate to lead implementation of ITIL processes within ServiceNow platform.
  • Instruct, assign, and review the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results.
  • Provide consultation services to projects across the enterprise as the subject matter expert representing the capabilities of the ServiceNow Platform and the use of the data within the platform.
  • Mentor and coach other team members and facilitate individual team member development of technical, functional, and industry skills.



What we’re looking for

  • You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.
  • You have a bachelor’s degree in Computer Science or a related quantitative field.
  • Strong technical knowledge in the ServiceNow Platform.
  • Cloud application technology experience.
  • Enterprise architecture experience.
  • Led large complex programs for ServiceNow Implementations (ITSM/ITBM/ITOM, etc) using agile methodology.
  • At least 12+ years of Information Technology experience.
  • Minimum of 4 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management with at least 6 years of ServiceNow experience.
  • Knowledge and experience with SOAP, WSDL, REST, JavaScript, XML, HTML, PowerShell, AngularJS, LDAP, MS AD.
  • Must have technical experience designing and building applications that meet business goals and objectives.
  • Strong verbal and written communication skills with the ability to describe technical solutions in the terms of the business.
  • Experience with leading geographically separated customers and onshore/offshore teams.
  • Flexibility to work with a variety of personalities and styles.
  • Must be a self-starter and keen to explore new solutions.
  • Highly motivated to work on large and complex systems.



The nice to haves  

  • ITIL v3/v4 certification
  • ServiceNow system administration/Development/Implementation/Architecture Certifications.
  • Experience with successful implementation of ITOM, CSM, IRM, PPM, and/or Asset Management.
  • Familiar with Performance Analytics and external reporting tools (i.e., Power BI).





  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  
  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.






SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.


Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an Equal Opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sex, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.


Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.


All valid SAS job openings are located on the Careers page at SAS only sends emails from verified “” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at before taking any further action.



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