Implementation Project Manager

Job Locations US-TX-Austin
Requisition ID
Project Management
Visa Sponsorship
Travel Requirements

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”

If so, you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences, or answering critical questions. Curiosity is our code, and the opportunities here are endless.

What we do

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.

What you’ll do

We are seeking an Implementation Project Manager in Austin, TX, to serve as the customer liaison on Justice and Public Safety projects to assure success throughout the entire customer life cycle. In this role, you will interact with clients/customers, staff, Group Managers, and applicable departments at SAS. You will leverage PM best practices to deliver cutting edge solutions and provide an exceptional customer experience.

You will:

  • Assume fiscal responsibility for the projects, including managing budget, expense management, timely invoicing, receivables tracking and monitoring/managing subcontractor expenses.
  • Identify, document and escalate any performance issues and skills deficiencies of members of the project team to the appropriate management team.
  • Manage SAS Software implementation projects throughout the project life cycle
  • Prepare sample or high-level project plans to satisfy customer requirements to close deals, identify potential implementation options and provide recommendations on implementation approaches.
  • Complete risk assessment documents for projects, meeting articulated criteria (sizeable financial concerns, heavy use of subcontractors, implementation of new solutions, etc.).
  • Identify and /or review assignments of team members for Discovery Workshops, Assessments and other presales activities that require matching skills with specific agendas and services, and participating in these activities, including adding domain, administration, and contracts expertise.
  • Understand win/win negotiation principles.
  • May support Program Managers on large projects and may independently manage small to medium scale projects.
  • Manage internal or external customer expectations fully and act as customer liaison.
  • Communicate the role of the project manager to the project team and internal or external client(s) by outlining authority, decision, and communications chains.
  • Identify and match skills of project team members with the implementation requirements and tasks, including subcontractors if required, and verify that team members know and understand their assignments.
  • Leverage methodologies, enablers, and best practices to accelerate project delivery.
  • Ensure quality assurance and test plans are developed for the project.
  • Maintain an accurate project plan, adhere to deadlines, and communicate weekly project status reports, issues, alerts, signoffs and closure to the team, management, and the customer.
  • Forecast revenue and resource requirements for the duration of the project.
  • Follow established change management procedures should project plans or schedules be adjusted.
  • Ensure project designs and specifications provide a reliable blueprint for implementation.
  • Build relationships with clients that characterize partnership, cooperation, and trust.
  • Provide leadership and drive customer success while overcoming barriers and satisfying staff, management, and stakeholder commitments.
  • Resolve any conflict between the project and other organizational units in a satisfactory manner, including engaging management as necessary.
  • Communicate project goals to those outside the project and engage management or leadership in other units as needed to ensure customer success.
  • Complete engagement/project summary, project closeout procedures and skills inventory updates, when applicable, at end of project.
  • Assure overall customer satisfaction through project health checks, surveys, and Delivery Excellence agreements according the governing Project Management Methodology.
  • Oversee knowledge management activities of the delivery team using knowledge server or comparable tool.
  • Assist in the response to RFIs and RFPs, utilizing the RFP Repository and coordinate the consulting resources that are providing the technical information.
  • Participate with account management teams to write, estimate, and review proposals for software, hosting, and services deals.
  • Participate in deal review sessions with account teams and senior management.
  • Perform other duties, as assigned.

Additional Responsibilities

  • Detect and describe the customer’s business needs; obtain confirmation from customer.
  • Manage multiple small to medium scale projects independently.
  • Build a business case which enables win/win negotiations.

Knowledge, Skills and Abilities

  • Project Management Professional (PMP) certification preferred.
  • Knowledge of Project Management Practice procedures and tools.
  • In depth knowledge of Microsoft Project and project plan development and maintenance.
  • Knowledge of JIRA a plus.
  • Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues.
  • Very good domain and industry expertise as well as an understanding of SAS internal processes and organization.
  • Very good problem-solving, organizational, written, oral, and interpersonal communication skills.
  • Ability to work independently and with a team.
  • 25% travel or as business requirements dictate at management discretion.
  • Work location of Austin, TX only.

Preferred Qualifications

  • Security clearance (Public Trust or higher) preferred.
  • Prior experience working in the Federal sector.

Education and Experience

  • Bachelor's degree preferably in Business, Marketing, or Computer Science.
  • Requires a minimum of eight years of project management experience including applications development projects or adequate services experiences from other areas.
  • Experience with full SDLC, including Agile delivery.
  • Experience managing post go-live customer support.


  • Equivalent combination of education, training, and relevant experience may be considered in place of the requirements stated above.
  • The level of this position will be determined based on the applicant's education, skills and experience.


  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.
  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.


Additional Information:


SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the Pay Transparency notice. 


Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. 


In order to work at SAS, you must be fully vaccinated against COVID-19. If there is a medical or religious reason preventing you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have an accommodations process in place to evaluate those requests.


All valid SAS job openings are located on the Careers page at SAS only sends emails from verified “” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at before taking any further action.



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