Technical Writer

Job Locations US-NC-Cary HQ
Requisition ID
20059973
Category
Technical Support
Visa Sponsorship
No
Travel Requirements
None

Nice to meet you!

 

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

 

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

 

About the job

 

The Documentation team is looking for a Technical Writer to design and develop information that shows how to use the powerful capabilities of SAS products and solutions. Our team collaborates with software developers, product managers, technical support analysts, training consultants, and many others to contribute to overall software quality and customer satisfaction. We use product expertise and information design principles to produce high-quality user assistance and product documentation that help our customers be successful.

 

As a Technical Writer, you will:

  • Design and develop customer-facing deliverables in the form of product documentation, embedded user assistance, how-to videos, API documentation, articles, and so on, as determined by the needs and preferences of the target audience.
  • Develop clear, accurate, and concise information, following all guidelines consistently and effectively. Guidelines include standard rules of grammar and usage as well as corporate guidelines in the form of content models, style guidelines, and editorial guidelines.
  • Possess or develop expertise in one or more specific fields or technical or business domains. Use expertise to develop meaningful examples for the target audience.
  • Develop information, examples, and illustrations that explain complex technical subjects in ways that make them easy to understand.
  • Work effectively with product development teams (including software developers, product managers, technical support analysts, training consultants, and professional services implementation teams) to develop knowledge about product functionality and target audiences. Communicate status to all stakeholders.
  • Collaborate with user-experience designers and software developers to provide clear user-interface text and software messages.
  • Respond directly to customer questions and feedback related to projects or areas of expertise.

Required qualifications

  • Bachelor’s degree in a communications field or a technical or quantitative field.
  • Five years of professional experience as a technical writer documenting software 
  • An equivalent combination of related education, training, and experience may be considered in place of the above qualifications.

Preferred qualifications

  • Previous experience working in a CI/CD product development environment.
  • Knowledge of API documentation development, Git/Gerrit, VS Code, and Oxygen XML Editor.
  • Familiarity with or expertise in languages and formats such as SAS, CASL and CAS actions, R, Python, and JSON

 

Diverse and Inclusive

 

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

 

Additional Information:

 

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

 

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

 

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

 

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