EVAAS Technical Training Consultant, Support - Part Time

EVAAS Technical Training Consultant, Support – Part Time, 6-10 PM

Nice to meet you!  

We’re the leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

About the job 

As an EVAAS Technical Training Consultant, Support, you will be responsible for ensuring that teachers, administrators, and others who use EVAAS web reports receives accurate, helpful, and timely support. This support includes answering users’ questions about interpreting and using reports, providing guidance on system navigation and security, and researching data issues.  This is a part time position that requires independent work during the evening hours, typically between  6-10PM.

As a EVAAS Technical Training Consultant, you will:  

• Respond directly to users who have support tickets
• Coordinate solutions in a hybrid environment through Microsoft Teams, Outlook, and JIRA
• Prioritize and communicate requests for additional functionality and enhancements to the web development team
• Draft or review response templates for the support system
• Review communications, help, training materials, and resources
• Perform other duties as assigned

Required Qualifications

• Minimum of a bachelor’s degree, preferably in Education or Communications
• 5 or more years of experience in teaching, training, or education administration

Preferred Qualifications

• Experience working with Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Experience presenting/training in the education field
• Experience providing technical support
• Experience working with EVAAS reporting

World-class benefits  

Highlights include...

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include…
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

Diverse and Inclusive  

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.