Sr Manager, Managed Cloud Services- Ottawa, Canada

Sr Manager, Managed Cloud Services- Hybrid | Ottawa, Canada

Nice to meet you!   

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.  

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here. 

About the job  

The SAS Managed Cloud Services (SMCS) is seeking a Sr Manager, Managed Cloud Services, Canada to oversee the daily operations for all SMCS customers. The SMCS team provides a high-touch managed service for customers utilizing cloud services to host their Enterprise SAS. This leadership role holds overall accountability for delivering SAS Managed Cloud Services (SMCS) within the Canadian market. The SMCS team operates as a global delivery team, closely integrated with other regional service delivery Centers of Excellence and worldwide resource hubs. This position reports directly to the Head of SAS Managed Cloud Services for the Americas. 

The regional leader will be responsible for growing and leading the team in Canada, ensuring the consistent and high-quality service delivery across all Managed Cloud customers within the regional portfolio. The Managed Cloud Service encompasses SAS Enterprise software deployment, configuration and integration of SAS, application-level system administration, monitoring, incident resolution, problem management, configuration and change management, security management and monitoring, capacity planning, availability management, and disaster recovery services. Besides managing the team's daily operations, this role will collaborate with local and global leadership to drive regional revenue growth while serving as a regional escalation point for the SMCS leadership team. 

SAS Cloud Managed Services represents the fastest-growing business line at SAS and forms a critical component of the company’s long-term growth strategy, supporting IPO readiness.  

As a Sr Manager, Managed Cloud Services – Canada, you will:  

• Leverage your Service Delivery expertise to help shape and expand the regional team. As a market leader, you will acquire in-depth knowledge of our SCMS value proposition, assisting throughout the entire customer life cycle, from pre-sales to renewal. 
• Directly lead a regional Delivery team responsible for ensuring exceptional customer satisfaction. Typical roles reporting to this leadership position include Service Delivery Managers and Cloud Tech Leads. These roles manage subsets of the regional customer base to ensure our customers receive the best possible service experience. In addition to these two roles, local regulatory requirements may necessitate additional positions with access to customer data reporting directly to regional leadership. Such positions are based on regulatory needs and typically include Project Managers, Technical Architects, Data Platform Administrators, and SAS Administrators. 
• Be an active member of the SAS Managed Cloud Services, Americas leadership team, helping to shape the services provided across the Americas and other Global markets. Collaborate with the global leadership team to establish strategies related to Cloud Services throughout the enterprise, ensuring all aspects of service delivery and cost management are effectively overseen. 
• Drive the adoption of SAS Managed Cloud Services within the Canadian region by supporting pre-sales inquiries and building confidence in SAS Managed Cloud Services for prospective customers. Maintain a comprehensive understanding of Canadian-specific regulatory requirements and associated control families to ensure SMSC aligns with customer expectations and audit requirements.  

Required qualifications

Language Requirement: 
Candidates must be fluent in both French and English to effectively communicate with customers. 
 
Security Clearance Requirement: 

Candidates must be eligible to obtain Canadian government security clearance and maintain the clearance throughout their employment as they will work in a protected space. 

• 10 years of experience leading highly technical customer facing Managed Services, or consulting teams 
• Demonstrated experience building high performance teams from the ground up 
• Bachelor’s degree in MIS, IT, Engineering, or Software Development 
• An equivalent combination of related education, training and experience may be considered in place of the above qualifications.  
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred qualifications  

• Experience with SAS Software and Solutions 
• Experience working with hyperscale cloud providers – Azure, AWS, or GCP 
• MBA, or structured leadership training focused on implementing high performance teams 
• P&L accountability and previous experience running a profitable Managed Service. 

Benefits

• Comprehensive medical, prescription, dental and vision plans and a health care spending account.
• Short- and long-term disability plans.
• Group RRSP matching program. 
• Gym membership and fitness equipment reimbursement.
• Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

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Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority

to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information

To qualify, applicants must be legally authorized to work in Canada and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. SAS provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds. If you’re a Canadian applicant with a qualified disability or a disabled veteran, you can request a reasonable accommodation if you are unable or limited in your ability to use www.sas.com/careers. For assistance, please email hrcan@sas.com.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

SASCLOUD

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