Manager, Managed Cloud Operations

Manager, Managed Cloud Operations- Hybrid, Cary, NC 

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About the job  

The Managed Cloud Services team is looking for an experienced Technical Operations Manager to lead a highly skilled technical team responsible for supporting SAS customer environments in the cloud. This role is accountable for service reliability, operational execution, process improvement, and people leadership across complex enterprise environments. This role requires strong leadership skills, technical expertise in cloud technologies, and a keen focus on delivering exceptional service to our clients. We need your tenacious and energetic leadership to fuel our success! 

As a Manager, Managed Cloud Operations, you will:  

• Lead operational execution across customer environments, ensuring priorities, escalations, and service commitments are managed effectively. 
• Partner with customer-facing, engineering, security, and service delivery teams to improve service quality and operational outcomes. 
• Drive consistent execution of ITSM processes, including incident, problem, change, escalation, and continuous service improvement practices. 
• Act as a key operational interface between technical teams, service delivery teams, engineering, and leadership. 
• Coordinate cross-functional efforts during major incidents and strategic customer initiatives. 
• Participate in customer-facing operational reviews and escalation discussions. 
• Translate technical findings into clear business and customer impacts. 
• Develop team capability through coaching, career development, performance management, and technical growth planning.
• You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.  

Required qualifications:   

• US Citizen required. 

• 8+ years of experience in IT, application support, and/or technical consulting including: 

• 5 years of experience in a leadership role with 2 years in a formal management role. 

• Bachelor’s degree in computer science, information systems, or related field. 
• Experience with Linux. 

• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.  

Preferred qualifications:  

• Experience with SAS systems or SAS programming. 

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Additional Information  

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice. 

Job level will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. 

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