Early Career Cloud Services Delivery Manager

Early Career Cloud Services Delivery Manager – Hybrid, Cary, North Carolina

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. 

If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About the job  

The Senior Associate Cloud Service Delivery Manager (CSDM) is part of a team of specialized SAS Cloud professionals who work with external customers to ensure that the SAS solutions meet and evolve with their business needs. They possess knowledge of the unique cloud industry best practices, and current and future SAS services and work closely with an extended network of SAS professionals in Customer Success, Technical Support, SAS Cloud, and Professional Services in support of their customers. They own the SAS Cloud Customer Experience and are accountable for ensuring that customers can achieve their desired business outcomes from their SAS Cloud investment. 

As an Early Career CSDM, you will:  

• Champion and advocate for the customer experience (voice of the customer). 

• Provides real-time management of assigned accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services. 

• Conducts regular managed application service health checkpoints with the customer to ensure that customers are achieving their desired outcomes. 

• Proactively provides attention and escalation for urgent issues or concerns during the customer lifecycle with SAS. 

• Builds and maintains project delivery timelines.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required qualifications  

• US Citizen required

• Bachelor’s degree in computer science or a related quantitative field.  

• At least 2+ years of service / technical account management, customer success management, consulting, cloud project management, or related role experience.  

• Serves as the Cloud Service contact for at least one customer project. 

• Facilitates operational, planning and /or strategic meetings with a broad range of customers, internal teams, and/or industry personnel. 

• Actively pursues mentorship and coaching that will assist in detecting and preventing issues. 

• Ensures financial and customer management systems are kept current with relevant customer data. 

• Equivalent combination of related education, training and experience may be considered in place of the above qualifications. 

Preferred qualifications  

• Ability to work well under pressure 

• Ability to establish and maintain strong customer relationships 

• Experience in presenting to end users 

• Ability to work independently and as part of a team 

• Aptitude to learn and understand technical concepts, structures, requirements, environments, etc. 

• Foundational understanding of managed service delivery models and applicable industry/verticals 

• Ability to influence, collaborate, and direct the work of other functional teams across organizational boundaries